Welcome To Novola Support
Looking to get started with Novola? This page provides the essential information you need to download the app, create an account, log in, and access your sites.
FAQs
FAQs
How do I download Novola?
You can download Novola on the Apple App Store (iOS), Google Play Store (Android), or sign in via any modern browser at www.novola.app.
Which devices and operating systems does Novola support?
Novola supports:
• iOS 11 or later
• Android 8.0 or later
• Desktop browsers via www.novola.app
How do I create an account/get a demo of Novola?
Submit a message via our contact form. We’ll respond as soon as possible.
Do I need to pay for a Novola account?
No. A read-only account is free. Other paid accounts can share sites with you to view.
Can anyone create a Novola account?
Anyone can apply for a Novola account, although Novola reserves the right to refuse your account application without explanation. Contact us today to find out more.
Can you help set up my sites on Novola?
Absolutely. We can import existing data and help configure your sites correctly from day one. Contact us now.
What is the difference between a Free and Paid account?
• Free Account: View (read-only) data can be shared by paid accounts.
• Paid Account: Add and manage your own sites, objects, aspects, photos, and files, and share sites with others.
Can I get a demo account to try Novola?
Yes. You can apply for a demo by contacting us today.
How do I log in to Novola?
Use the same email and password you registered with. Your login works on mobile and browser.
I didn’t receive my verification email - What should I do?
Check your spam or junk folders. If it’s not there, contact your account admin or Novola support.
How do I reset my password?
Tap Forgot Password on the login screen and follow the instructions sent to your email.
The app is crashing or won’t open - How can I fix this?
Try the following:
- Update Novola to the latest version
- Restart your device
- Reinstall the app (your data is safe)
Why can’t I upload photos or files?
Make sure you’ve granted Novola permission to use your camera and storage/photos.
Why can’t I see my location on Novola?
Make sure you’ve granted Novola permission to use your location.
What permissions does Novola use?
Novola may request access to:
• Camera — to take photos for objects and reports
• Photos/Storage — to upload files
• Network — to sync your data
Do you offer training for my team?
Yes. We provide tailored in-person or online training sessions. Contact us to arrange training.
Can you help set up my sites in Novola?
Absolutely. We can import your existing data and configure your sites correctly from day one.
How do I contact Novola support?
Submit a message via our contact form. We’ll respond as soon as possible.
Where is the Privacy Policy?
You can find it here: https://novola.tech/privacy
Schedule a Demo of Novola
See Novola in action and understand how our platform can transform your data management and site monitoring. Book your personalised demonstration today!
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